· shipping and return ·
Shipping is FREE within Belgium.
For other countries, see the table below.
As soon as the order has been confirmed and the payment has been received, you will receive an order confirmation via e-mail. This confirmation gives you an overview of the ordered products, the quantities, the price, the payment method and the delivery address.
You will receive an e-mail from us once the order is dispatched, as well as track&trace code of your package. With this code you can find out when it will be delivered.
For shipping in Belgium and Netherlands we strive for delivery in 1-3 working days. For other European destinations delivery time is from 2-7 working days.
| 0 - 50 € | 50 - 100 € | 100 € and over | |
| Belgium | free | free | free |
| Germany | 5 | free | free |
| Luxembourg | 5 | free | free |
| Netherlands | 5 | free | free |
| Austria | 10 | 5 | free |
| Denmark | 10 | 5 | free |
| France | 10 | 5 | free |
| Italy | 10 | 5 | free |
| Poland | 10 | 5 | free |
| Croatia | 15 | 10 | 5 |
| Czech Republic | 15 | 10 | 5 |
| Estonia | 15 | 10 | 5 |
| Finland | 15 | 10 | 5 |
| Greece | 15 | 10 | 5 |
| Hungary | 15 | 10 | 5 |
| Ireland | 15 | 10 | 5 |
| Latvia | 15 | 10 | 5 |
| Lithuania | 15 | 10 | 5 |
| Portugal | 15 | 10 | 5 |
| Slovakia | 15 | 10 | 5 |
| Slovenia | 15 | 10 | 5 |
| Spain | 15 | 10 | 5 |
| Sweden | 15 | 10 | 5 |
14 days to return:
If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from www.apricotta.com website, can be returned within 14 days of purchase.
SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.
Return procedure:
To initiate a return procedure, please fill in the following return form:
Apricotta return form
You can choose your own preferred method of shipping; use one that can be tracked and insured. Apricotta cannot reimburse the cost of shipping. Address for returns should be mailed to:
Apricotta
Audrey Hepburnstraat 5, bus 18
1090 Jette
Belgium
All returns will be credited to the original form of payment. Returns will be processed within 7 business days. You will receive an email notification once your return is processed. Please allow up to 5-10 additional business days for the funds to be credited to your payment method.
We are sorry to hear your purchase did not arrive in exceptional condition and we sincerely apologize. Contact us to resolve the problem.
We work hard to ensure all orders are processed correctly, though errors do occur. We apologize for the inconvenience this may caused and our customer care team is happy to assist in correcting any issues.